1. Introduction

Welcome to Stixo Signage Supplies (Pty) Ltd’s website. At Stixo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase products, including digital printing media, signage supplies, and sublimation equipment.

By using our website, you agree to the practices outlined in this policy.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: Includes your name, email address, phone number, physical address, and other identifying information you provide when creating an account or placing an order.
  • Account Information: To register an account, you will need to provide specific details to access trade-only pricing, ensuring you do not pay retail prices.
  • Usage Data: Information about how you access and interact with our website, including IP address, browser type, operating system, and other technical data.
  1. How We Use Your Information

The primary purposes for collecting and using your information are as follows:

  • To Process Orders and Fulfill Requests: We use your personal and account information to process transactions, deliver products, and manage customer service.
  • To Notify You of Promotions and Stock Arrivals: With your consent, we may use your contact information to inform you about special offers, stock arrivals, and other product-related news.
  • To Enhance Website Experience: Usage data helps us improve our website’s functionality, usability, and security.
  1. Data Sharing and Disclosure

We value your privacy and do not share your information with third parties, except as necessary:

  • With Service Providers: Third-party service providers may assist us in website maintenance, payment processing, and delivery services. These providers have access to necessary information only and are obligated to protect your privacy.
  • Legal Requirements: We may disclose information if required by law, in response to lawful requests, or to protect our rights and the safety of our users.
  1. Data Security

We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our secure servers and encryption protocols help safeguard your personal and account information.

  1. Account Registration

Creating an account with us allows you to access trade-only pricing and additional features. By registering, you agree to provide accurate and complete information. Your account details will remain secure and only accessible to you and authorized personnel.

  1. Your Rights and Choices
  • Access and Update: You have the right to access, update, or correct your information by logging into your account.
  • Opt-Out of Marketing Communications: You can unsubscribe from promotional emails at any time by following the “unsubscribe” link provided in each email.
  • Request Data Deletion: You may request the deletion of your personal information, subject to legal or operational retention requirements.
  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any significant changes via email or a prominent notice on our website.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: